In this case, even though everything was fine, the company decided to implement a review date of every three years; perhaps this would force it to consider better ways to do things, given that technology is always changing.
Periodically conduct employee surveys regarding the usability of procedures, and schedule times to monitor and review processes to measure the performance and effectiveness of the processes to identify opportunities for improvement.
For example, a CEO who authorized the manual is succeded, does the new CEO have to re-authorize and sign the same? If you audit a plant and found out that the Quality Manual was created 4 years ago - would it be a major non-conformance or a minor non-conformance? One is the ISO 9000/quality system context in which procedures are level 2 documents, distinguished from level 3 work instructions.
Several members of the Quality Management team are not connected in the company. Another meaning for me is "all written processes" or even "all processes whether written or not". In your article you seem to use procedures to mean "all written processes". If not, what term do you use when you want to say, "procedures and work instructions, but not forms"? Ahh..old pyramid of procedures, work instructions, etc.
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Hi Miriam, Thanks for the great article and sharing your expertise.
Does a manual have to be re-authorized once the top management changes?Let’s take a look at the difference between what is required and what is a good idea in the world of document review.A procedure is a way of carrying out an activity; it explains who does what, where, and when; it’s a document that defines a process.If you reside outside of North America, click here to find your local institute for membership information.eciding how to control your documents can be difficult.Mireaux’s products and services encompass international standards ISO and API consulting, training, auditing, document control and implementation of Web QMS software platform.